• This position is not fully formed — that's intentional. It grows as you grow
• Tasks will be handed to you over time as trust and skills develop
• The goal is for this to become a long-term, substantial position within Storybook
• You have more potential to move up in this company than almost any other role
• Show up, stay curious, and take initiative — that's how you shape this role into something great

A well-packed bag is a smooth event. Performers should never arrive at a gig scrambling for supplies. Your prep is what makes that possible.

• Review the booking in Peek — confirm services, package, and any special requests
• Pack supplies according to the event type — face paint, glitter tattoos, balloon kit, etc.
• Check that everything is fully stocked — no half-empty bottles or missing items
• Make sure all supplies are clean, organized, and labeled
• Double-check against the event booking before the performer picks up the bag

• Drop-in bags are for smaller, quick-turn events — keep them lean and ready
• Restock after every use — don't leave it for the next person to discover it's empty
• Keep a running list of anything that needs to be replaced or refilled

• Pull the correct costume(s) for each event well in advance — not day-of
• Inspect every piece: no stains, tears, missing accessories, or odors
• Steam or spot-clean as needed before it goes out
• Pair the costume with the correct wig, accessories, and any character props
• Have it hung, covered, and ready for the performer to pick up

• Every costume must be signed out before it leaves — no exceptions
• Log the costume name, event date, performer name, and condition at sign-out
• When returned, inspect immediately and note any damage before signing it back in
• If something comes back damaged, flag it right away — don't just put it back in rotation

• Review the science show package booked — confirm which experiments are included
• Gather all supplies and check quantities — nothing should run out mid-show
• Pre-measure or pre-mix anything that needs it ahead of time
• Pack the kit neatly and in order of use so the performer can flow through it smoothly
• Check that the costume and lab coat are clean and ready

• Check solution stock — bubble and foam events use a lot; never go out low
• Inspect all equipment: blasters, wands, machines — everything should be tested and working
• Power bags charged and loaded for foam machine events
• Pack foam powder bags and any accessories
• Load everything into the transport bag/cart organized and ready

• Confirm the custom frame design is completed and uploaded in the Photo Booth dashboard
• Set up the gallery in the system before the event
• Follow up with the client on backdrop choice — note it in Connecteam
• Charge the WiFi block and load it into the suitcase
• Check paper and ink stock — reorder if running low

• Verify all face paints are stocked, clean, and in good condition
• Check glitter tattoo kits — glitter, stencils, adhesive, and sealant all present
• Pack brushes, sponges, and water cups neatly
• Confirm the performer has their full kit before leaving
• Restock anything used after every event — don't leave it depleted for next time

• Monitor the Birthday Club Signup form in Typeform for new submissions
• Log new sign-ups in the Birthday Club Addresses spreadsheet
• Verify address, child's name, birthday, and age — flag anything incomplete
• Remove children who have turned 7 or older from the active list

• At the start of each month, pull the list of upcoming birthdays
• Prepare birthday cards — fill out each one personally with the child's name
• Mail cards with enough lead time to arrive before or on the birthday
• Track which cards have been sent each month — no child gets missed

• Pre-make VIP boxes as new memberships come in — don't wait until the last minute
• Fill out membership cards with the child's name — make it feel personal
• Include all items for the correct membership tier — double-check against the tier list
• Boxes should be mailed out within 3 days of membership purchase
• Log each box sent — date mailed and member name

• Use correct postage — weigh boxes if unsure
• Confirm the mailing address before sending — errors are expensive and disappointing
• Keep a record of tracking numbers when available
• Notify management when boxes have been mailed

The Princess of the Month is an exclusive members-only perk. These videos are personal, magical, and must be handled with care and timeliness.

• Film the Princess of the Month video during the last week of the month for the following month
• The actress filming the video may be eligible for a bonus — confirm with management
• Once filmed, send the personalized shoutout video to the member's parents
• Track which videos have been recorded, sent, and confirmed received
• If a member hasn't received theirs, follow up proactively — don't wait for them to ask

• Spot-clean costumes after every use — don't let stains set
• Steam regularly to keep costumes looking fresh and wrinkle-free
• Use fabric-safe cleaning products only — check labels
• Store costumes hung, covered, and organized by character
• Wigs should be brushed, restyled, and stored on wig heads after every use

• Check entertainment party supplies regularly — don't wait until something is completely gone
• Use the Supply Needs List in SBTOOLS to flag anything running low
• Be specific — note the item, quantity needed, and urgency
• Management and the office will review the list for ordering — your job is to keep it accurate
• When new stock arrives, verify it and update the list accordingly

• Weekly Checklist — Thursday tasks by Thursday, Friday tasks by Friday
• Last Week of Month Checklist — shared with the whole team; check what's yours and complete it
• Collective Ongoing Tasks — tasks from Casey assigned to the team; check this regularly

• Brevo is our email marketing platform — we use it for newsletters, event announcements, and promotions
• Members always receive emails 3 days before the general mailing list
• Campaigns should be visually on-brand — use approved templates and Storybook language
• Always get management approval before sending any campaign to the full list
• Track open rates and engagement — share results with management

• Capture behind-the-scenes moments — costume prep, event setup, team energy
• Always get consent before posting anyone's image — especially children
• Keep content on-brand: magical, warm, colorful, and fun
• Share content with management for approval before posting independently
• The best content tells a story — show the magic, not just the product

People are watching you — in the best way. ✨

Your experience, your work ethic, and your attitude set an example for the whole team. You have the opportunity to be someone others look up to and learn from.

• Help guide and instruct newer performers — share what you know
• Your enthusiasm is contagious — bring good energy to every shift
• Be the person who makes new team members feel welcome and supported
• Lead by example: show up prepared, stay professional, and do the work

• Random tasks may get thrown your way when things get busy — embrace it
• When it's slow, look for what needs doing without being asked
• Support your teammates the way you'd want to be supported
• Communicate openly — if you're overwhelmed, say so. We figure it out together
• The BTS role touches every part of this business — that makes you one of the most valuable people on the team